1. Who refunds
Fiplo is run by Maroš Kuzemka, sole trader (Slovak Republic), company ID (IČO): 57935700, place of business: Nová Sedlica 8, 067 68 Nová Sedlica, Slovakia.
Prince subscriptions bought on the fiplo.app website are sold by Paddle.com Market Ltd. as the merchant of record. Paddle takes the payment and Paddle also issues refunds – to the same payment method you used.
Subscriptions bought in the mobile app are sold by Apple (App Store) or Google (Google Play), who decide on refunds under their own rules; see how below.
2. Withdrawal within 14 days
As a consumer you can withdraw from a subscription bought on the website within 14 days of purchase without giving a reason. We refund the amount you paid; if you already used the plan during those days, a proportionate part of the price for the time it was active may be deducted.
We refund you within 14 days of receiving your request, using the same payment method. When the money shows up depends on your bank or card.
3. After 14 days
You can cancel your subscription at any time (on the web under Account & subscription → Manage subscription). Cancelling stops further renewals; the plan stays active until the end of the period already paid and a started period isn’t refunded.
If you forgot to cancel and the subscription renewed, write to us within 14 days of the renewal – if you haven’t used the plan in the new period, we refund the renewal.
4. Payments made in error are always refunded
- a double or accidentally repeated charge,
- a charge taken after you cancelled in time,
- a payment for a plan that didn’t work because of a technical fault on our side.
5. How to ask
- Bought on the web: reply to Paddle’s payment confirmation e-mail, request it at paddle.net (look up your order there), or write to us at support@fiplo.app – include the e-mail you paid with and the date of the payment.
- Bought in the App Store: reportaproblem.apple.com, or on your iPhone in Settings → your name → Media & Purchases → Purchase History.
- Bought in Google Play: play.google.com → Payments & subscriptions → Budget & history / Order history, or Google Play Help.
6. What happens to your account
After a refund the account moves to the Free plan. Nothing is deleted – your data stays stored and comes back with a higher plan.
7. Contact
Questions about payments and refunds: support@fiplo.app. This policy adds to the Terms of use (section 4a) and doesn’t limit your rights as a consumer under the law.